Request a replacement and return service for your product within 14 days.
What is the 14-day exchange and return service?
This service allows for the exchange and return of the product within 14 days from the date of the purchase invoice, subject to terms and conditions.
Information about the exchange and return service within 14 days
Product exchanges and returns are processed according to the following:
The product can be exchanged or returned within 14 days at its full value, after deducting the delivery fee, which the customer bears in full according to the shipping rate at the time, due to constant changes in shipping prices.
Please note, Blati
The full price of the product will be refunded within 14 days if the product is exchanged for another product with a higher price than that stated on the invoice, with a minimum of 2500 EGP.
The exchange and return service applies to all products over 2000 Egyptian pounds only.
The service does not apply to all types of personal care products at all.
Service activation requirements
All returned or exchanged products and accessories must be in their original condition and completely unused (there must be no food of any kind in the product).
Proof of purchase (purchase invoice) must be included with the product.
The product must be free from manufacturing defects. In the event of a manufacturing defect in the product, the consumer protection conditions apply. 30 days return policy applies, and after the specified period, one day (31), the product is subject to the warranty conditions.
Steps to activate the service
Send a photo of the purchase invoice via WhatsApp.
A representative from the shipping company will be sent to collect the product, and the inspection will be conducted by the relevant department within the company.
The product is received and inspected by us to ensure its safety in terms of the absence of any breaks, the absence of any type of food in the product, and that the product is functioning normally.
The value is refunded according to the specified refund period, and the amount is transferred via electronic wallets or bank transfer according to the customer’s choice and on the day specified for the transfer operation determined by the company.
Please note that this service is provided through us by way of a request, which is then approved or rejected.
If approved, the refund will be processed within the period specified by the company.
In case of rejection, the product will be returned to the customer. If the customer refuses to receive the product, the product is no longer the company's responsibility, and it remains the customer's responsibility to receive it.
Reasons for service request rejection
In case of visible breakages or defects in the product.
Signs of use appear in the product that needs to be replaced or returned.
The original product carton is missing or the product carton is in an unsafe condition.
The absence of any of the product's contents or the absence of gifts with the product, if any.
The product lacks a purchase invoice.
Please note, Blati
The device is verified to be sold by us through the device's special codes, and this is done through the relevant department (warehouse management) to ensure that the device was sold by us.